📞 Payactiv Customer Service

🔴 Payactiv Down or Not Working?

What we can help with:

• Check current service status
• Troubleshoot app issues
• Help with login problems
• Guide you through app updates

Quick Fix: Try logging out and back in, or update your app to the latest version.

⏱️ Hours Not Updating?

We can help by:

• Checking your employer's integration status
• Verifying your account connection
• Contacting your employer's payroll on your behalf
• Explaining the update schedule

Note: Hours typically update every 24 hours after your employer processes time & attendance.

💳 Transfer or Payment Issues

We can assist with:

• Failed transfer troubleshooting
• Bank account verification
• Payactiv card activation
• Transaction history questions

🔐 Account Access Problems

We can help you:

• Reset your password
• Unlock your account
• Update your phone number or email
• Verify your identity

🏢 Employer Integration Questions

Support for:

• Paychex integration issues
• ADP connection problems
• OnShift account linking
• Other payroll system integrations