Privacy Policy
Last Updated: January 1, 2025
At Payactiv, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our earned wage access services and mobile application.
1. Information We Collect
Information You Provide
- Personal identification: name, address, phone number, email, date of birth, Social Security number
- Employment information: employer name, job title, work hours, payroll data
- Financial information: bank account details, transaction history
- Account credentials: username, password, security questions
Information Collected Automatically
- Device information: mobile device type, operating system, unique device identifiers
- Usage data: app interactions, features used, pages viewed
- Location data: approximate location based on IP address (with your consent)
- Cookies and similar technologies for authentication and preferences
2. How We Use Your Information
We use your information to:
- Provide earned wage access services and process transfers
- Verify your identity and employment
- Calculate available earnings based on hours worked
- Communicate with you about your account and our services
- Improve our app and develop new features
- Comply with legal requirements and prevent fraud
- Provide customer support and respond to inquiries
- Send notifications about your account activity
3. How We Share Your Information
We may share your information with:
Service Providers
We work with trusted third-party service providers who help us operate our platform, including payment processors, data analytics providers, and cloud hosting services. These providers are contractually obligated to protect your data.
Your Employer
We share necessary information with your employer to verify your employment, hours worked, and to process payroll deductions for wages accessed.
Financial Institutions
We share information with banks and payment networks to process transfers and transactions.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights and comply with legal obligations.
4. Data Security
We implement industry-leading security measures to protect your information:
- 256-bit SSL encryption for all data transmission
- Encrypted data storage on secure servers
- Multi-factor authentication options
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
- Biometric login options (fingerprint, Face ID)
5. Your Privacy Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate data
- Delete your account and personal information (subject to legal retention requirements)
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent for data processing (where applicable)
To exercise these rights, contact us at privacy@payactiv.com or call 1-877-937-6966.
6. Data Retention
We retain your personal information for as long as your account is active and as needed to provide services. After account closure, we may retain certain information as required by law or for legitimate business purposes.
7. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
8. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, sold, or disclosed, and the right to opt out of the sale of personal information. We do not sell personal information.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions or concerns, contact us at:
Payactiv Privacy Team
Email: privacy@payactiv.com
Phone: 1-877-937-6966
Mail: Payactiv Inc., Privacy Department, San Jose, CA